Frequently Asked Questions
Everything you need to know about your Okuma order
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for apparel and gear?
We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached to qualify for a full refund.
How do I determine the correct size for performance wear?
Each product page includes a detailed size chart. Our performance apparel is designed with an athletic fit; if you prefer a looser feel, we recommend sizing up.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other international regions, please use our 'Dealer Locator' to find an authorized Okuma retailer near you.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.